Privacy Policy
Effective Date: August 1, 2023
1. Introduction
Welcome to 10,000 Hours (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us through our website https://www.10000hours.ca and our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, mailing address, and any other details you provide when contacting us, booking a service, or joining our mailing list.
Payment Information: When processing a purchase or rental, payment details are collected securely via our payment processor. We do not store full credit card information on our servers.
Usage Data: Information about your interaction with our website, including IP address, browser type, device type, and pages visited.
Cookies and Tracking: We use cookies to remember preferences, enable website features, and gather analytics to improve our services.
3. How We Use Your Information
We use your information to:
Provide and manage our services, including piano rentals, studio bookings, and events.
Respond to inquiries and customer support requests.
Send updates, promotional offers, or event invitations (only if you have opted in).
Improve website functionality, user experience, and service offerings.
Comply with legal and regulatory requirements.
4. How We Share Information
We do not sell or rent your personal information. We may share your information only in these cases:
With Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email platforms, website hosting).
For Legal Reasons: If required by law, court order, or to protect our rights, property, or safety.
All third-party providers are required to protect your personal information and use it only for the services they provide to us.
5. Your Rights (Canada)
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
Access the personal information we hold about you.
Request Correction if any information is inaccurate or incomplete.
Withdraw Consent to our collection, use, or disclosure of your personal information, subject to legal or contractual obligations.
File a Complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) if you believe your privacy rights have been violated.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer required, we securely delete or anonymize it.
7. Security
We implement reasonable technical and organizational measures to protect your personal information from loss, theft, unauthorized access, or disclosure. While we take these precautions, no method of transmission or storage is completely secure.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyze site usage. You can control or disable cookies in your browser settings, but some site features may not work properly without them.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are not directed to children under 12, and we do not knowingly collect their personal information. If you believe we have inadvertently collected such information, please contact us to request deletion.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
Email: rehearse at 10000hours dot ca
Mailing Address: 353 Montreal Road, Suite 102 Gloucester, ON K1L 6B1